Return & Refund Policy

At The Social Junk, we aim to provide quality marketing services and digital products. Please review our refund policy below.

1. eBooks & Digital Products

1.1 Because eBooks are delivered instantly and cannot be returned, all eBook purchases are non-refundable once the file has been downloaded, except as set out below or where required by law.

1.2 We will refund you in full if:

you were charged more than once for the same order;
you were charged for a product you did not order.

1.3 Download limits are not a ground for refusing access. Your download link is limited to 5 downloads over 30 days as an anti-piracy measure. If you reach that limit or your link expires, email [SUPPORT EMAIL] with your order number and we will reissue a working link free of charge. We will not treat an exhausted download link as a completed sale that requires no further support from us.

1.4 To request a refund, email [SUPPORT EMAIL] with your order number and a description of the issue. We will respond within 48 hours and, where a refund is approved, process it within 7 working days.

2. Marketing Services

Refunds for marketing services depend on the terms agreed upon with the client. Payments for work already completed, campaigns launched, or services already delivered are generally non-refundable.

Any cancellation or refund request must be made according to the terms of the applicable service agreement.

3. Duplicate Payments

If you accidentally make a duplicate payment for the same product or service, please contact us. After verification, the duplicate amount may be refunded.

4. Refund Processing

Approved refunds will be processed through the original payment method where possible. Processing times may vary depending on the payment provider or bank.

5. Contact Us

For refund or payment-related questions, please contact The Social Junk through the contact details provided on our website.